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Frequently Asked Questions



Auriels
What types are available
What are Auriel's Made of?

Cherub's Kiss Loyalty Program
How does it work?
How do I register?
Can I earn a 2nd voucher if I haven't used the first?
Do orders through Gossamer Dreams, other online stores or real life markets count?
Can this be used in conjunction with other specials, say a Nappy Hunt discount?

Customs and Semi Customs
Can I get a full Custom Order

Fabrics
What fabrics do you use?

HoneyBoy!
What types are available?
HoneyBoy! Licencee

Payment
How do I pay?
Do you Layby
Non-payment

Postage
How much is postage?
Can I pick up my order?
What days do you post?
How do I know if my order has been posted?
Combining Postage

Sizing
What size do I need?
Auriel Sizing
HoneyBoy! Sizing
Raphael Sizing

Snaps
Are your snaps hidden?

Stockings
When do you stock?
How does a stocking work?
Overselling

VIP Customer Club
How do I become a member?

Warranty
What is your warranty?

What we Make
Cloth Nappies
Clothing

Contact Details
What are your contact details




Auriels

What types are available
Auriels are a side snap nappy and were originally designed to fit my chubby thighed, small waisted, tummy sleeping cherub. The boosting is adjustable to suit any bub and is particularly useful for those tummy/front wetting bubbas.

Auriels are available in All in One/Two and Pocket, in Fleece or Minky, Fitteds, Night Nappies and PUL outers. They are currently available in three sizes, 0, 1 & 2, with Size 3 coming soon.

What are Auriel's Made of?
Concealed soaker pad of 2 layers of BKT or bamboo/cotton and a snap in booster of 1 layer of microfleece, 1 layer of bamboo/cotton and an additional 2 layer bamboo/cotton fold over booster, and a short 2 layer bamboo/cotton booster, makes for 10 plus layers of absorbency, whilst allowing for faster drying time.

For natural inners, velour replaces the microfleece.
For Cotton outer AI2, an additional full shaped bamboo/cotton booster is added.

Please go from measurements before weight when purchasing Cherub's Kiss ™ Auriels are made with an outer of super soft water repellent fleece outer from Malden Mills, PUL or Minkee and a plush inner of flannel, knit, sherpa or velour. The internal soaker is hemp terry, BKT or bamboo attached to a full layer of double napped flannel, and it comes with a snap in Booster in configurations dependant on absorbancy required. The Auriel closes with Snaps, including the CK branded snap, your guarantee of quality, and the Size Snap which indicates the size of the nappy.



Cherub's Kiss Loyalty Program

How does it work?
We (manually) keep track of your total orders, from July 1st, 2012, and when you have purchased $300 worth of our products (not counting postage) you get a 10% voucher for you to use. When you have purchased $600 you get another one, etc. You choose when you would like to use them.

How do I register?
Registration is not necessary. Everyone that buys from us from July 1st is enrolled in the program.

Can I earn a 2nd voucher if I haven't used the first?
Yes you can, though you can only use 1 voucher on any order.

Do orders through Gossamer Dreams, other online stores or real life markets count?
The short answer is, probably. Collaborations with other businesses won't count, but most other purchases should.

Can this be used in conjunction with other specials, say a Nappy Hunt discount?
Nice try, but no, this discount can not be used in conjunction with any other offer.



Customs and Semi Customs

Can I get a full Custom Order
Custom Orders are available by joining out wait list - please email us at angel@cherubskiss.com



Fabrics

What fabrics do you use?
Here at Cherub's Kiss we only use top quality fabrics. All our fabrics are prewashed, with the exception of 100% synthetic materials. We are a smoke free home, however we do have kitties, please be aware of this when purchasing if you have cat allergies. Our fabrics are kept away from the kitties, but this is no guarantee of no kitty hair on your parcel

Our Bamboo fleece is beautiful. It consists of 70% bamboo/30% Organic Cotton. It is a natural unbleached colour and is professional laundered to prevent any shrinkage from occurring.

Our preferred supplier for our bamboo is Fairy Fabrics

Malden Mills fleece - we use only Windpro and 300wt DWR - This is the best quality fleece around. Known for it's breathable yet water resistant properties, there are several types of windpro available, but all have the same qualities.

More information on Malden Mills fleece can be found here

Minky - We use quality minky from Shannons or Kaufmann branded minky.

PUL - We use fabrite 1ml PUL

Flannel for concealed layers - double napped and white.

Microfleece - a variety of brands maybe used including Malden Mills and Baum. But be assured all our microfleece is of consistent good quality and will look great wash after wash.

Cotton prints - generally all 100% cotton. They are cute, funky and adorable sometimes all at the same time.

Bamboo velour - beautifully soft and snuggly.

Cotton velours - again top quality poly/cotton mix for durability in a range of fabulous colours.



HoneyBoy!

What types are available?
HoneyBoy! come in a few different types. The most popular is a Malden Mills Outer HoneyBoy! HoneyBoy! comes as a standard AIO, or Quick Dry AIO Also available as night nappies, fitteds, PUL or minky PUL outers.


HoneyBoy! Licencee
This product was sewn under a special cottage industry license granted by BabyByYou!™. The custom sewing of garments for resale from The HoneyBoys!™ (also known as the HB-Home™ Fleece AIO) Diaper Pattern requires a license and written permission from the copyright owner. BabyByYou!™ thanks you for your support of our licensed sewing contractors. While we know that our licensed sewing contractors do their very best to provide you with a quality product, BabyByYou!™ does not assume responsibility or any form of liability for the quality of the item made from their design by the licensee.



Payment

How do I pay?
Payment is to be made within 24 hours of purchase. If you do not email through a copy of your payment receipt within 24 hours, your order will be cancelled.

Please ensure that you use your name as a reference. Whilst we do understand that some banks do take longer to process payment. If you send through your receipt, you can be assured that your item will not be returned to stock for non-payment.

Should the transaction receipt not be emailed within 24 hours your order will be cancelled and the items returned to stock with no further communication. Any monies received after this time will be refunded minus a $2 restocking fee.

Please note that we prefer Direct Deposit for payment. All paypal orders, will only be registered post as required by paypal.

If your payment is not received in a timely fashion, your order will be cancelled and returned to stock.

Please note should you cancel your item after purchase and payment, a restocking fee of $2 will be subtracted from your refund.

We reserve the right to refuse to sell to any party.

Do you Layby
We do lay-by under the following conditions.
Please email to discuss your layby BEFORE purchasing.

We only work on one Layby at a time, so if someone else already has one, you cannot have one.

Layby is only available for orders over $300. A deposit of 20% is required at the time of purchase and weekly payments are required.

No full customs will be entertained for a layby, so it must be made with fabrics that I have on hand. Dyed nappies can be requested, but these will be from stock dyes, and not made to order.

You are required to please email through a transaction receipt each time a payment is made.

Layby term is 8 weeks and failure to comply with these layby terms may result in the loss of your deposit and the layby being cancelled.

Your order will not be started until your last payment has been received and your lay-by is paid in full.

Non-payment
Consistent non payers will have their orders automatically cancelled, therefore please make sure you pay as per our terms and conditions.



Postage

How much is postage?
Postage will vary depending on the number of nappies you purchase. Up to 2 nappies for $7.50. 3 or more nappies are $11.55 (except in Queensland where it will be cheaper). We will always try to post in the most economical fashion, though all parcels are sent trackable with insurance.

We charge actual weight/cost plus a .30 package and handling fee which covers the cost of the bags, etc.

Postage is free for all orders over $200. This does not apply to combined purchases bought over several days.

Can I pick up my order?
No, I'm sorry pick up is no longer available. Our insurers no longer allow pickup.

What days do you post?
We post parcels Monday to Friday. If your payment comes through over the weekend, your order will be posted Monday.

How do I know if my order has been posted?
We update the account details as orders are paid and sent, so please log into account services to check.

You should also receive an email from us saying your nappy has been posted, however in times of high traffic, this may not always happen.

Combining Postage
If you would like to combine purchases please email Angel immediately on purchase. Combined invoices will only be sent if requested. Should you not wait for the amended invoice before making payment no combined postage amounts will apply.



Sizing

What size do I need?
Sizing depends entirely on your bub's shape, measurements are generally a much more accurate way of determining size than weight. And we recommend going with measurements before weight when choosing your size. If you have queries about what size to choose, please don't hesitate to contact us, so we can recommend the appropriate size.

Auriel Sizing
Please note all measurements are taken UNSTRETCHED

Size 0 - to fit 3.5 - 9 kg, Rise 37 cm, Thigh 19 - 27 cm, Waist 34 - 48 cm
Size 1 - to fit - 4.5 - 10.5kg - Rise42cm, Thigh 22 - 28cm, Waist 38cm - 49cm
Size 2 to fit 8.5 - 16.5 kg, rise 47 cm, Thigh 28 - 39 cm, Waist 44 - 57 cm
Size 3 to fit from 11kg, rise 51cm, Thigh 29 - 37 cm, Waist 44 - 58 cm

HoneyBoy! Sizing
Again please go with measurements before weight. HoneyBoy! Nappies are very generous in their sizing. Most people will never need a large. Generally either a medium or medium/long will see your bub through to Toilet Training.

Newborn to fit - 2.7 - 5.5kg, Rise 33cm, Waist 27 - 35cm
Small to fit - 3.6 - 7.2kg - Rise 37cm, Waist 30 - 38cm
Medium to fit 6 - 11.5kg, Rise 46cm, Waist 41 - 53 cm
Medium Long to fit 8 - 14kg - Rise 51cm, Waist 41 - 53cm
Large to fit - 9 - 16kg, Rise 51cm, Waist 48 - 63cm
X-Large to fit - 13.5kg plus, Rise 53cm - Waist 53-68cm

Raphael Sizing
These are only sold in Newborn Size in a pack of 3. They are designed to fit 2.75 to 5.5kg but are mostly hand dyed velour so may stretch to fit your bub for longer.



Snaps

Are your snaps hidden?
Snaps are now hidden on the majority of our nappies, with the exception of the Malden Mills Fleece Outer nappies. Please note our size snap is the last snap on the wing, and this one is not hidden.

Fleece nappies require a wider top-stitch to look aethesically pleasing and this is unable to be done on hidden snap nappies.

However you will find that the shape of the shaped booster, helps prevent marks on bubs skin.

If you specifically require hidden snaps, please let us know, so we can let you know if the style you require has hidden snaps.



Stockings

When do you stock?
Currently stocking via Gossamer Dreams on 15th of the Month at www.gossamerdreams.com.au

How does a stocking work?
Make sure you are logged into Congo Cart. If you have purchased from ANY Congo Cart your log in is exactly the same. Have the item you are wishing to purchase on your screen and refresh as required, until the item says Buy Now.

Please note our cart is set to first to check out. This means that the nappy is not yours until you have paid for it and someone else can buy it even though you have it in you cart.

Overselling
Should Congo Cart oversell, the item for sale, will go to the first order registered through the shopping cart. I am not always able to remake an item. I can if I choose offer to make another item similar to that listed, but this is not guaranteed.

For facebook sales, they go to the first person that I can see that has commented.



VIP Customer Club

How do I become a member?
This is a VIP Customer Club run via a Facebook group. This is a closed group.
How do I access this?
To access the VIP group, you must be a current customer (purchased in the last 2 mths) and have a minimum lifetime spend of $400.
You need to email us to gain access to this group.
To remain a member, you must remain an active member. The group is culled every 3mths and to remain you must post to stay. We have special giveaway, semi-custom slots and birthday slots.
if you'd like to be a member, please email us at angel@cheurbskiss.com




Warranty

What is your warranty?
Warranty on any Cherub's Kiss Nappies regardless of type is strictly 3 months from date of purchase and only applies to the original purchaser.

If you have any queries or concerns regards your nappy please contact us immediately so as not to exceed the warranty period.

If the fault is determined to be a manufacturing fault, will cover postage from you to us and return. Nappy will be repaired or replaced at our discretion. If however the fault is user error then postage costs will be covered by you along with any repair costs. Please ensure you have followed our care instructions so as not to void the warranty. We are happy to replace elastic in nappies for the original purchaser, free of charge (you pay the postage both ways) Second hand nappies elastic can be replaced for a minimum charge of $10 per nappy, plus postage.
Repairs - We will repair 'once' in your nappies lifetime for no charge, elastic etc (you must be the original owner). Further repairs will incur a minimum charge of $10 per nappy.
If you have purchase a CK nappy second hand and you would like it repair, charges start at $10 per nappy
I'm sorry but we do not repair other brands of nappies.



What we Make

Cloth Nappies
All cloth nappies are hand made on site.
All items are hand cut, hand snapped and made with love, individually just for you.
All appliques are hand drawn, often to match a specific fabric or request. These appliques are hand steered by machine for a sturdy attachment.
All embroidery is done by hand by Lesley (the exception to this is our Heaven Sent nappies, which are done by Chris from Baby Bullfrogs
We have an embroidery machine, but please don't ask for licensed designs as these are not available due to copyright constraints. Dyeing is generally done in house as well, again it will be noted in the listing if it's been dyed by another WAHM. Please note that whilst we will try very hard to meet your requests when dyeing it is not an exact art, and variations may occur.

All work is done by either Shane or myself.

Clothing
Our clothing is also made in house. We make a variety of items, please email should you require something special. We make a large range of clothing, including embroidered singlets, shorts, pants, tees, dresses and smocked garments. You can expect the same attention of detail from our clothing as you've come to expect from our Cloth Nappies. Lesley has been producing garments for sale mostly in the smocked/heirloom category for the past 18 years.

Should you require a special garment, please email us for more details. Please note smocked garments generally require at least a 6 week lead time.

Items that are brought in from another WAHM will, as always, be noted on the listing.



Contact Details

What are your contact details
Igo Pty Ltd trading as Cherub's Kiss
ABN - 44 090 681 742

Postal Address - PO Box 2283, Keperra. Qld. 4054

Email address - Customer Service - angel@cherubskiss.com
Lesley - lesleyfletcher@cherubskiss.com

Phone Number - Urgent enquiries only please - 0438 873843





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