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Frequently Asked Questions



Auriels
What types are available
What are Auriel's Made of?

Customs and Semi Customs
Can I get a full Custom Order

Fabrics
What fabrics do you use?

HoneyBoy!
What types are available?

Payment
How do I pay?
Do you Layby
Non-payment

Postage
How much is postage?
Can I pick up my order?
What days do you post?
How do I know if my order has been posted?
Combining Postage

Refund and Return Policy
What is your refund and return policy.

Sizing
What size do I need?
Auriel Sizing
HoneyBoy! Sizing
Raphael Sizing

Snaps
Are your snaps hidden?

Stockings
When do you stock?
How does a stocking work?
Overselling

Warranty
What is your warranty?

What we Make
Cloth Nappies
Clothing

Contact Details
What are your contact details




Auriels

What types are available
Auriels are a side snap nappy and were originally designed to fit my chubby thighed, small waisted, tummy sleeping cherub. The boosting is adjustable to suit any bub and is particularly useful for those tummy/front wetting bubbas.

Auriels are available in All in One/Two and Pocket, in Fleece or Minky, Fitteds, Night Nappies and PUL outers. They are currently available in sizes, 0, 1,2 & 3

What are Auriel's Made of?
Concealed soaker pad of 2 layers of BKT or bamboo/cotton and a snap in booster of 1 layer of microfleece, 1 layer of bamboo/cotton and an additional 2 layer bamboo/cotton fold over booster, and a short 2 layer bamboo/cotton booster, makes for 10 plus layers of absorbency, whilst allowing for faster drying time.

Hemp is also available as a boosting option - faster drying than bamboo and usually more robust.

For natural inners, velour replaces the microfleece.
For Cotton outer AI2, an additional full shaped bamboo/cotton booster is added.

Please go from measurements before weight when purchasing Cherub's Kiss Auriels are made with an outer of super soft water repellent fleece outer from Malden Mills, PUL or Minkee and a plush inner of flannel, knit, sherpa or velour. The internal soaker is hemp terry, BKT or bamboo attached to a full layer of double napped flannel, and it comes with a snap in Booster in configurations dependant on absorbancy required. The Auriel closes with Snaps, including the CK branded snap, your guarantee of quality, and the Size Snap which indicates the size of the nappy.



Customs and Semi Customs

Can I get a full Custom Order
Yes you can - please email us angel@cherubskiss.com - Current turnaround time for customs is 2 working weeks.



Fabrics

What fabrics do you use?
Here at Cherub's Kiss we only use top quality fabrics. All our fabrics are prewashed, with the exception of 100% synthetic materials. We are a smoke free home, however we do have kitties, please be aware of this when purchasing if you have cat allergies. Our fabrics are kept away from the kitties, but this is no guarantee of no kitty hair on your parcel

Our Bamboo fleece is beautiful. It consists of 70% bamboo/30% Organic Cotton. It is a natural unbleached colour and is professional laundered to prevent any shrinkage from occurring.

Malden Mills fleece - we use only Windpro and 300wt DWR - This is the best quality fleece around. Known for it's breathable yet water resistant properties, there are several types of windpro available, but all have the same qualities.

More information on Malden Mills fleece can be found here

Minky - We use quality minky from Shannons or Kaufmann branded minky.

PUL - We use Snaps Australia PUL

Flannel for concealed layers - double napped and white.

Microfleece - a variety of brands maybe used including Malden Mills and Baum. But be assured all our microfleece is of consistent good quality and will look great wash after wash.

Cotton prints - generally all 100% cotton. They are cute, funky and adorable sometimes all at the same time.

Bamboo velour - beautifully soft and snuggly.

Cotton velours - again top quality poly/cotton mix for durability in a range of fabulous colours.



HoneyBoy!

What types are available?
HoneyBoy! come in a few different types. The most popular is a Malden Mills Outer HoneyBoy! HoneyBoy! comes as a standard AIO, or Quick Dry AIO Also available as night nappies, fitteds, PUL or minky PUL outers.




Payment

How do I pay?
Payment is to be made within 24 hours of purchase. If you do not email through a copy of your payment receipt within 24 hours, your order will be cancelled.

Please ensure that you use your name as a reference. Whilst we do understand that some banks do take longer to process payment. If you send through your receipt, you can be assured that your item will not be returned to stock for non-payment.

Should the transaction receipt not be emailed within 24 hours your order will be cancelled and the items returned to stock with no further communication. Any monies received after this time will be refunded minus a $2 restocking fee.

Please note that we prefer Direct Deposit for payment. All orders, will only be sent with Signature on Delivery.

If your payment is not received in a timely fashion, your order will be cancelled and returned to stock.

Please note should you cancel your item after purchase and payment, a restocking fee of $2 will be subtracted from your refund.

We reserve the right to refuse to sell to any party.

Do you Layby
We do lay-by under the following conditions.
Please email to discuss your layby BEFORE purchasing.

Layby is only available for orders over $200. A deposit of 20% is required at the time of purchase and weekly payments are required. Please note the deposit is non-refundable.

Payments for lay-by are by Direct Deposit only.

You are required to please email through a transaction receipt each time a payment is made.

Layby term is 8 weeks and failure to comply with these layby terms may result in the loss of your deposit and the layby being cancelled.

Your order will not be started until your last payment has been received and your lay-by is paid in full.

Non-payment
Consistent non payers will have their orders automatically cancelled, therefore please make sure you pay as per our terms and conditions.



Postage

How much is postage?
Flat rate postage of $11 applies to all orders, this includes Signature on Delivery.

Postage is free for all orders over $250. This does not apply to combined purchases bought over several days.

Can I pick up my order?
No, I'm sorry pick up is no longer available. Our insurers no longer allow pickup.

What days do you post?
We post parcels Monday to Friday. If your payment comes through over the weekend, your order will be posted Monday.

How do I know if my order has been posted?
We update the account details as orders are paid and sent, so please log into account services to check.

You should also receive an email from us saying your nappy has been posted, however in times of high traffic, this may not always happen.

Combining Postage
If you would like to combine purchases please email Angel immediately on purchase. Combined invoices will only be sent if requested. Should you not wait for the amended invoice before making payment no combined postage amounts will apply.



Refund and Return Policy

What is your refund and return policy.
If you have a concern or query regarding a product we sell, please contact us as first point of call, we will endeavour to resolve the situation to our mutual satisfaction. Whilst do not refund for change for mind, we are happy to exchange for size etc. Please note that due to the nature of cloth nappies, these are not available for exchange/return unless you contact us first to discuss.

Standard consumer rights do apply to all products sold.



Sizing

What size do I need?
Sizing depends entirely on your bub's shape, measurements are generally a much more accurate way of determining size than weight. And we recommend going with measurements before weight when choosing your size. If you have queries about what size to choose, please don't hesitate to contact us, so we can recommend the appropriate size.

Auriel Sizing
Please note all measurements are taken UNSTRETCHED

Size 0 - to fit 3.5 - 9 kg, Rise 37 cm, Thigh 19 - 27 cm, Waist 34 - 48 cm
Size 1 - to fit - 4.5 - 10.5kg - Rise42cm, Thigh 22 - 28cm, Waist 38cm - 49cm
Size 2 to fit 8.5 - 16.5 kg, rise 47 cm, Thigh 28 - 39 cm, Waist 44 - 57 cm
Size 3 to fit from 11kg, rise 51cm, Thigh 29 - 37 cm, Waist 44 - 58 cm

HoneyBoy! Sizing
Again please go with measurements before weight. HoneyBoy! Nappies are very generous in their sizing. Most people will never need a large. Generally either a medium or medium/long will see your bub through to Toilet Training.

Newborn to fit - 2.7 - 5.5kg, Rise 33cm, Waist 27 - 35cm
Small to fit - 3.6 - 7.2kg - Rise 37cm, Waist 30 - 38cm
Medium to fit 6 - 11.5kg, Rise 46cm, Waist 41 - 53 cm
Medium Long to fit 8 - 14kg - Rise 51cm, Waist 41 - 53cm
Large to fit - 9 - 16kg, Rise 51cm, Waist 48 - 63cm
X-Large to fit - 13.5kg plus, Rise 53cm - Waist 53-68cm

Raphael Sizing
These are only sold in Newborn Size in a pack of 3. They are designed to fit 2.75 to 5.5kg but are mostly hand dyed velour so may stretch to fit your bub for longer.



Snaps

Are your snaps hidden?
Snaps are now hidden on the majority of our nappies, with the exception of the Malden Mills Fleece Outer nappies. Please note our size snap is the last snap on the wing, and this one is not hidden.

Fleece nappies require a wider top-stitch to look aethesically pleasing and this is unable to be done on hidden snap nappies.

However you will find that the shape of the shaped booster, helps prevent marks on bubs skin.

If you specifically require hidden snaps, please let us know, so we can let you know if the style you require has hidden snaps.



Stockings

When do you stock?
Currently stocking via the website for clothing. Nappies currently stocking via the website or http://www.thehandcraftednappyconnection.com.au

How does a stocking work?
Make sure you are logged into Congo Cart. If you have purchased from ANY Congo Cart your log in is exactly the same. Have the item you are wishing to purchase on your screen and refresh as required, until the item says Buy Now.

Please note our cart is set to first to cart. Please note that our system is set to kick it out of your cart, if the purchase is not completed within 10 minutes.

Overselling
Should Congo Cart oversell, the item for sale, will go to the first order registered through the shopping cart. I am not always able to remake an item. I can if I choose offer to make another item similar to that listed, but this is not guaranteed.

For facebook sales, they go to the first person that I can see that has commented.



Warranty

What is your warranty?
Warranty on any Cherub's Kiss Nappies regardless of type is strictly 3 months from date of purchase and only applies to the original purchaser.

If you have any queries or concerns regards your nappy please contact us immediately so as not to exceed the warranty period.

If the fault is determined to be a manufacturing fault, will cover postage from you to us and return. Nappy will be repaired or replaced at our discretion. If however the fault is user error then postage costs will be covered by you along with any repair costs. Please ensure you have followed our care instructions so as not to void the warranty. We are happy to replace elastic in nappies for the original purchaser, free of charge (you pay the postage both ways) Second hand nappies elastic can be replaced for a minimum charge of $10 per nappy, plus postage.
Repairs - We will repair 'once' in your nappies lifetime for no charge, elastic etc (you must be the original owner). Further repairs will incur a minimum charge of $10 per nappy.
If you have purchase a CK nappy second hand and you would like it repair, charges start at $10 per nappy
I'm sorry but we do not repair other brands of nappies.



What we Make

Cloth Nappies
All cloth nappies are hand made on site.
All items are hand cut, hand snapped and made with love, individually just for you.
All appliques are hand drawn, often to match a specific fabric or request. These appliques are hand steered by machine for a sturdy attachment.
All embroidery is done by us - either by machine or by hand.

We have an embroidery machine, but please don't ask for licensed designs as these are not available due to copyright constraints. Dyeing is generally done in house as well, again it will be noted in the listing if it's been dyed by another WAHM. Please note that whilst we will try very hard to meet your requests when dyeing it is not an exact art, and variations may occur.

All work is done by either Shane or myself.

Clothing
Our clothing is also made in house. We make a variety of items, please email should you require something special. We make a large range of clothing, including embroidered singlets, shorts, pants, tees, dresses and smocked garments. You can expect the same attention of detail from our clothing as you've come to expect from our Cloth Nappies. Lesley has been producing garments for sale mostly in the smocked/heirloom category for the past 20 plus years.

Should you require a special garment, please email us for more details. Please note smocked garments generally require at least a 6 week lead time.

Items that are brought in from another WAHM will, as always, be noted on the listing.



Contact Details

What are your contact details
Igo Pty Ltd trading as Cherub's Kiss
ABN - 44 090 681 742
Postal Address - PO Box 2283, Keperra. Qld. 4054
Email address - Customer Service - angel@cherubskiss.com
Lesley - lesleyfletcher@cherubskiss.com
Phone Number - Urgent enquiries only please - 0438 873843


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